Shame on Sony


Bought Sony Bravia (LED) Television in Pakistan (not a knockoff). Went with Sony and coughed up more money because you expect that a big brand like Sony would be better quality and reliable. Less than two years after purchase, the TV is not working. A red light flashes 6 times. This flashing of six times according to Sony manuals is a code representing specific problems with the unit. Had to pay substantial money to have it repaired, only for the problem to re-surface a few months later. If you do an internet search on Sony Bravia and these flashing red light codes, it is apparent that the problem lies with Sony. They have sold substandard and defective televisions. But we the customers are left to fend for ourselves. When you buy a TV, you expect it to last for far longer than a couple of years. By the time the problem surfaces initially, the warranty has already expired. So, the customers have to pay the price for Sony’s fault. The customer pays a significant amount of money to purchase a LED TV and expects it to have a reasonable lifetime. Instead, one finds out that the TV is defective. Now, either you keep coughing up money for repairs or buy a new TV. All because of Sony. I am sure that the SONY Service Centers have received numerous complaints about the same issue plaguing some of their TV models. Sony should have acknowledged the problem publicly and offered free repairs / extended warranties for problems that are clearly Sony’s fault and not the result of improper use/care of the TV set.

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